What do I do if I encounter technical issues with playing a video? – Kumu

If you encounter technical issues with playback, there are several steps you can take to troubleshoot the problem:

Check your internet connection: Ensure that you have a stable internet connection. Weak or fluctuating connections can lead to playback issues.

Refresh the page: Sometimes, simply refreshing the page can resolve playback problems.

Clear cache and cookies: Clearing your browser's cache and cookies can help resolve playback issues caused by stored data conflicts.

Update your browser or app: Make sure you are using the latest version of your browser or app. Updates often include bug fixes and improvements that can address playback issues.

Try a different device: If possible, try accessing the content on a different device to determine if the issue is specific to one device or browser.

Contact support If none of the above steps resolve the issue, reach out to us further assistance at support@kumu.co